Rent-A-Center in Evansville, IN Closed now

Reviews about Rent-A-Center

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  August 05, 2020, by Chris H.
  I rented a couch and TV from here. After only a few months I decided to return it. They came to the house to pick it up and put some of the items on the truck. They picked the couch up and went to move it and started to carry it out of the house. The workers then said they couldn't take it because the couch had bed bugs. I had not had bed bugs anywhere else in the house and I am trained to search for these pest. So they took the TV back off the truck and put it back in my house. They told me they couldn't take any of it. I told them if it had bed bugs I didn't want it either. The manager told me to take achola and drench the couch in it. That that would kill all bed bugs and eggs and they would come reinspect the couch and if there was no sign of bed bugs they would take it back. I informed them the couch and TV would not be going back into my house and I put it in my garage. I treated the couch. I called and told them it was treated. They have refused to reinspect the couch. Several calls have been placed. Now they are saying I have to have a receipt from a exterminator saying it was treated. An now they also want me to hire a trained dog to inspect. I told them several times that I believe it was infested when I picked it up. They claimed that they have their store inspected on a contract every so often by the dogs. So I said well if you have a contact for the dogs. I can bring it to the store when the dogs are there and the dogs can do a run around and inspect it before bringing it into the store. They refused to do so. Now yesterday I received a letter stating that I have to the 7th of January to return the items or they will take legal action against me. That I haven't paid and refused to return the product since November. Clearly this is a lie as I have gave them several options for them to get the product. I have treated the product and told them I would meet the dog for it to be inspected. They refused every time. It seems like every time I do what they have asked me to do . They come up with a reason it can not be returned. They are claiming I am refusing to bring it back. But this is nothing more than a lie. I just wondering how many other people have had a infestation on their product after renting from this place. I have asked for documentation that my products were inspected before they rented them to me and they have refused to show a clean bill of infestation where the dogs inspected them. I am tried of receiving calls threaten me with leagl action and being lied to by these workers.These items have been bombed several times with bed bug bombs and I did what the managers asked be to do with soaking it down.